Effective Date: 01/04/2025
ChotPot Powred by Chotpot India Technologies Pvt Ltd. (“we,” “us,” or “our”), operated under Chotpot India Technologies Pvt Ltd, is dedicated to safeguarding your privacy.
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you access our ChotPot Food Delivery App or related Services.
By using the App, you agree to the practices described in this Privacy Policy.
Information you provide directly, including:
Contact Information: Name, email, phone number, delivery address
Payment Information: Credit/Debit card details processed securely by certified third-party gateways
Account Information: Username, password, and profile settings
Automatically collected to improve your experience:
Log Data: IP address, device info, browser type, OS details, timestamps
Device Information: Model, OS version, device identifiers
App Activity: Pages visited, buttons clicked, navigation patterns, usage frequency
Used to offer accurate delivery services, tracking, and nearby merchant details.
You may enable or disable this via device settings.
We use cookies to:
Personalize your experience
Save your preferences
Improve app performance
You can manage or disable cookies through your browser/device settings.
Order Processing: Managing, confirming, and delivering your orders
Account Management: Creating and securing customer accounts
Customer Support: Resolving queries and assisting you efficiently
Enhancing app performance, speed, and usability
Personalizing recommendations and promotions
Identifying usage patterns for service optimization
Order Updates: Delivery status, confirmation, changes
Promotions & Offers: Sent only if you opt-in
You may opt-out anytime from marketing messages
Meeting legal, statutory, and regulatory requirements
Detecting and preventing fraud, misuse, or policy violations
Trusted third parties assisting in:
Payments
Delivery operations
Customer care
Technical services
These partners follow strict confidentiality agreements.
In case of mergers, acquisitions, or restructuring, data may be securely transferred with notice.
Information may be released only when required by law or for safety/security reasons.
Non-identifiable statistics may be used for analytics, research, or marketing.
We implement:
Encryption of sensitive data
Secure servers and firewalls
Strict access controls
Regular security audits
However, no system is 100% secure. We take all reasonable measures to keep your data safe.
You can update or correct your information anytime via your profile settings or by contacting us.
You may opt out of:
Promotional emails
Marketing SMS
Push notifications
You may request deletion of your account/data.
We may retain limited data where legally required.
Manage cookies anytime through browser/device settings.
Our services are not intended for children under 13.
If such data is collected accidentally, we will delete it promptly.
Your information may be processed in locations outside your country, always under secure and lawful protection standards.
Our App may contain links to external websites not operated by us.
We are not responsible for their privacy practices.
We may revise this policy from time to time.
The updated version will always be available on the App with a new effective date.
If you have any questions about this Privacy Policy, please contact:
ChotPot India Technologies Pvt Ltd – Privacy Team
📧 Email: chotpotindiatechnologies@gmail.com
📞 Phone: +91 94348 48140
