Thank you for choosing 'ChotPot' Powerd by Chotpot India Technologies Pvt. Ltd. (“ChotPot”, “we”, “our”, “us”). We are committed to delivering fast, reliable, and accessible e-commerce and food delivery services across rural and semi-urban regions.
These Terms & Conditions (“Terms”) govern your access to and use of our mobile application, website, and all services offered by us (“Services”).
By accessing or using our Services, you agree to be bound by these Terms.
If you do not agree with these Terms, please discontinue using our Services immediately.
Chotpot India Technologies Pvt. Ltd. is a quick e-commerce and food delivery platform operating from Berhampore, Murshidabad. We strive to provide seamless ordering experiences, high-quality service, and local delivery support in rural and semi-urban areas.
These Terms constitute a legal agreement between the user (“you” or “customer”) and Chotpot India Technologies Pvt. Ltd.
Chotpot India Technologies Pvt. Ltd.
Corporate Identity: Registered as a private limited company in India
Operational Zone: Murshidabad district (with ongoing expansion plans)
Core Services:
Online food delivery
Quick-commerce delivery of daily essentials
Local vendor partnership services
Express delivery within designated service areas
We operate through a network of vendors, delivery partners, and digital platforms to ensure smooth service delivery.
Our Services include:
Displaying products, menus, and offerings from partner vendors
Allowing customers to place online orders
Facilitating payments
Assigning delivery partners to deliver products to users
Offering customer support in case of order issues
We act as a facilitator between customers and vendors. The responsibility for quality, availability, and preparation of goods (especially food items) lies with the respective vendor.
To use our Services:
You must create an account with accurate personal details
You are responsible for safeguarding your login credentials
You must not share your account with others
Any activity from your account will be considered as performed by you
You must notify us immediately of any unauthorized account usage
We reserve the right to suspend or terminate accounts that provide false information or violate our policies.
Orders can be placed exclusively through our official mobile app or website.
Once placed, orders cannot be modified.
You may cancel an order only while it is in the “Pending” stage.
Once an order is Confirmed, it cannot be cancelled, changed, or refunded under any circumstances.
The app will automatically disable cancellation once the order is confirmed by the vendor and allocated to delivery.
Payments must be completed at the time of placing the order.
Available payment methods may include UPI, cards, wallets, net banking, and COD (if applicable).
In case of payment failure, the order will not be processed.
All prices displayed at checkout are final.
Prices may change at any time due to vendor updates or platform adjustments.
Applicable taxes and delivery charges will be shown before final confirmation.
We make every effort to deliver your order within the estimated time shown on the app. Actual delivery time may vary due to:
Weather conditions
High order volume
Traffic or road conditions
Vendor preparation delay
Technical or logistical challenges
Chotpot shall not be held responsible for delays caused by external factors.
Delivery charges (if applicable) will be clearly highlighted during checkout.
Charges may vary depending on distance, time, surge demand, or promotional offers.
An order may be marked as "Delivered" without handover if:
The customer is unreachable
The delivery location is incorrect or inaccessible
The customer does not respond to calls during delivery
No refund will be issued in such cases.
Food items are not eligible for return due to their perishable nature.
If you face issues such as wrong items, spoiled food, or order damage, you must contact customer support within 24 hours from delivery.
Refunds or compensation will be provided at the company’s discretion after investigation.
Returns for non-food items may be accepted under certain conditions such as:
Defective or damaged products
Incorrect items delivered
Missing items
Returns will be evaluated on a case-by-case basis.
By using our Services, you agree to:
Provide accurate account information
Respect delivery partners and customer service personnel
Not misuse coupons, offers, or referral systems
Not attempt to hack, interfere with, or disrupt the app
Not engage in fraudulent activities or false complaints
Violations may result in account suspension or legal action.
We value your privacy.
Our Privacy Policy explains:
What data we collect
How we store and protect it
How we use personal information
Your rights as a user
By using our Services, you consent to the data practices described in our Privacy Policy.
To the fullest extent permitted by law, Chotpot India Technologies Pvt. Ltd. is not liable for:
Indirect, incidental, or consequential damages
Delays in delivery
Vendor-related issues such as taste, quality, or hygiene
Technical failures or app downtime
Misconduct by third-party vendors or delivery partners
Our total liability, in any case, shall not exceed the value of the order placed.
We reserve the right to revise, modify, or update these Terms at any time.
Changes take effect immediately upon posting on our app or website.
Continued use of our Services indicates acceptance of the updated Terms.
These Terms are governed by the laws of India.
Any disputes arising from these Terms shall fall under the exclusive jurisdiction of the courts in:
Berhampore, Murshidabad, West Bengal.
For questions, concerns, feedback, or complaints, please contact us:
📞 Phone: +91 9434848140
🏢 Office Address: Berhampore, Murshidabad, West Bengal
✉️ Email: chotpotindiatechnologies@gmail.com
We are here to help and ensure you have a seamless experience using ChotPot.
