Powered by Chotpot India Technologies Pvt. Ltd.
At ChotPot, our mission is to ensure that every meal reaches you hot, fresh, and on time. This Shipping & Delivery Policy outlines the standards, timelines, and procedures followed by ChotPot to provide a seamless food delivery experience to our users.
ChotPot is dedicated to ensuring timely and efficient delivery of all food orders placed through our platform. While we strive for consistency and accuracy, delivery timelines may occasionally vary due to operational conditions. Our goal is to maintain a dependable and transparent process at every step of your order journey.
Once your order is successfully confirmed, the estimated delivery window typically ranges between 40 to 60 minutes. This includes both food preparation and delivery transit time.
The time required to prepare your order may vary depending on:
The selected restaurant’s workload
Complexity and quantity of items ordered
Availability of ingredients
Most orders are prepared within 10 to 20 minutes.
After preparation, our delivery partners make every effort to deliver your food within 20 to 40 minutes, depending on:
Customer location and distance
Traffic conditions
Real-time weather situations
Road accessibility
While we aim to adhere strictly to our delivery estimates, please note that delays may occur due to factors beyond our direct control, including but not limited to:
Heavy traffic or roadblocks
Adverse weather conditions
High order volume or peak restaurant hours
Technical issues or operational constraints
ChotPot shall not be held liable for unavoidable delays caused by such external circumstances, though we remain committed to minimizing inconvenience.
To enhance transparency, the ChotPot App provides real-time updates at each stage of the delivery process:
Order received
Food preparation started
Out for delivery
Delivery completed
Customers will also receive push notifications regarding any operational delays or changes in delivery status.
In the event of unforeseen delays, our team will:
Notify you promptly through the app or SMS
Provide accurate revised delivery times
Ensure that the food is still delivered in the best possible condition
For any concerns, customers are encouraged to contact our ChotPot Support Team, available during service hours for immediate assistance.
ChotPot currently operates within designated serviceable zones. Delivery availability depends on your precise location, which is verified automatically during order placement. Certain remote or restricted areas may not fall within our delivery network.
To ensure smooth delivery, customers must:
Provide accurate delivery addresses
Keep phone lines available for delivery coordination
Be present at the delivery location during the estimated timeframe
Failure to respond or accept the order may result in cancellation or delivery delays.
We prioritize safety and quality at every step. All partnered restaurants adhere to strict food handling and hygiene protocols. Delivery partners follow recommended safety guidelines to ensure secure and care-driven food handling during transit.
For questions, clarifications, or feedback regarding this Shipping & Delivery Policy, you may reach us through the Help & Support section of the ChotPot App.
We are committed to delivering meals that are timely, tasty, and handled with utmost care—every single time.
